IT Support Specialist - Full Remote at Joinrs - United States

This position is part of the BlewComm, Inc team, an international company operating in the field of digital technologies and IT services.

Summary of the opportunity from Joinrs AI: Blewcomm, Inc is looking for a remote IT Support Specialist with a degree and strong technical skills. The candidate will provide technical support, troubleshoot issues, and educate users. They offer remote work, competitive salary, professional growth, and a collaborative culture.

The selection process will be fully managed by BlewComm, Inc.

About Us:

Blewcomm, Inc is a forward-thinking organization committed to delivering exceptional services to our clients. We believe in fostering a collaborative work environment and are looking for talented individuals who share our passion for technology and customer service.

Position Overview:

We are seeking a dedicated and knowledgeable Remote IT Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our clients and internal teams, ensuring that all IT issues are resolved efficiently and effectively. You will be the first point of contact for users seeking technical assistance over the phone, email, or chat.

Key Responsibilities:

• Provide timely and effective technical support to clients and team members via various communication channels (phone, email, live chat).
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist users with account setup, configuration, and maintenance of devices.
• Document all support interactions and maintain accurate records of issues and resolutions in the ticketing system.
• Educate users on IT best practices and software applications.
• Collaborate with other IT staff and departments to resolve complex issues.
• Stay updated with the latest technology trends and advancements to provide informed support.
• Participate in training sessions and continuous learning to enhance technical knowledge.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in an IT support role, preferably in a remote setting.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications (Microsoft Office, Google Workspace, etc.).
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, JIRA, ServiceNow) is a plus.

Why Join Us?

• Flexible work environment with the option to work remotely.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive team culture that values collaboration and innovation.

Blewcomm, Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.